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TERMS OF USE
Last Updated: February 26, 2026
These Terms of Use (“Terms”) govern your access to and use of services provided by Softriver LLC, a company registered in the State of Delaware, United States, with a registered address at:
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34 South Dupont Highway
Camden, Delaware, United States
Email: joy@softriver.co
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By purchasing services from softriver.co (“Website”), you agree to these Terms.
1. Services
Softriver LLC provides fully digital branding and design services, including but not limited to:
  • Logo Design Packages (Basic, Premium Branding, Brand Ecosystem)
  • Brand strategy and creative assets
  • Animation add-ons
  • Fast delivery add-ons
  • Custom design services upon agreement
All services are delivered digitally.
2. Orders & Payments
  • All payments must be made in full before work begins.
  • We accept card payments and PayPal.
  • Work will not commence until payment is successfully received and verified.
  • If payment fails or cannot be verified, the client must provide confirmation before services proceed.
Softriver reserves the right to cancel orders where payment verification cannot be completed.
Currency Notice:
  • All prices listed on the Website and all payments are processed in USD (United States Dollars), unless otherwise explicitly stated.
  • Clients are responsible for any currency conversion fees, exchange rate differences, or additional charges imposed by their bank or payment provider.
3. Delivery Timelines.
  • Initial logo concepts are typically delivered within 48 hours after the client completes the required intake form (“Askform”)
  • Brand Ecosystem deliverables begin after logo approval and intake completion.
  • Fast delivery add-ons prioritize timelines where applicable.
Delivery timelines are estimates and may vary in rare cases due to unforeseen circumstances. If a fast delivery add-on cannot be fulfilled, only the fast delivery fee will be refunded.
4. Revisions
Revision allowances depend on the selected package:
  • Basic Plan: 2 revision rounds
  • Premium & Brand Ecosystem: Unlimited revisions on the selected concept
Revisions apply only to the chosen design direction. Requests outside original scope or for entirely new concepts may incur additional fees.
5. Client Responsibilities
Clients agree to:
  • Provide accurate and complete information
  • Complete required intake forms
  • Provide timely feedback
  • Ensure they have legal rights to all materials, names, and content submitted
Softriver does not verify trademark availability or legal ownership of names provided by clients. The client assumes full responsibility for ensuring legal compliance.
If a client requests copyrighted, trademarked, or unauthorized material, Softriver reserves the right to refuse such requests.
6. Intellectual Property
Ownership of final approved deliverables transfers to the client only after:
  • Full payment has been received, and
  • Final files have been delivered.
Softriver retains ownership of:
  • Unused concepts
  • Drafts and preliminary designs
  • Presentation materials
  • Internal design files
Softriver reserves the right to display completed work in its portfolio and marketing materials. If a client explicitly requests that their work not be displayed, Softriver will respect that request.
7. Use of Fonts, Mockups & Stock Assets
  • Logos are fully custom-designed.
  • Mockups are used for presentation purposes only.
  • Certain branding materials may incorporate licensed fonts or stock images.
  • Third-party assets remain subject to their original licensing terms.
Clients are responsible for obtaining extended licenses if required for commercial reproduction.
8. Refunds
Refund eligibility is governed strictly by Softriver’s official Refund Policy.
By purchasing services, clients confirm they have read and agreed to the Refund Policy.
9. Chargebacks & Payment Disputes
Clients agree to contact Softriver before initiating any chargeback or payment dispute.
If a chargeback is initiated without prior communication:
  • All project work will be immediately paused.
  • Softriver reserves the right to dispute the claim.
  • Access to files and services may be revoked.
Fraudulent disputes may result in permanent service refusal.
10. Cancellation
  • Orders may be canceled before work begins.
  • After initial concepts are delivered, at least one revision attempt must be completed before refund eligibility applies, in accordance with the Refund Policy.
11. Client Inactivity
If the client fails to respond or provide feedback for 40 consecutive calendar days:
  • The project may be marked complete due to inactivity.
  • Work completed up to that point will be delivered as-is.
  • The project becomes non-refundable.
12. Trademark Disclaimer & Optional Services
Softriver does not guarantee trademark registration or legal approval of any design.
Trademark registration is the client’s responsibility.
If a client wishes to pursue trademark registration, they may contact kenderlaw.com for professional assistance.
13. Limitation of Liability
To the fullest extent permitted by law:
  • Softriver shall not be liable for indirect, incidental, consequential, or special damages.
  • Softriver is not responsible for business losses, lost profits, marketing outcomes, or third-party production errors.
  • Maximum liability shall not exceed the total amount paid by the client for the specific service.
14. Disclaimer of Warranties
Services are provided “as is” without warranties of any kind.
Softriver makes no guarantees regarding:
  • Commercial performance
  • Brand success
  • Legal clearance
  • Compatibility with third-party platforms
15. Termination
Softriver reserves the right to refuse service or terminate projects involving:
  • Abuse or harassment
  • Fraudulent activity
  • Violation of these Terms
16. Modifications
Softriver reserves the right to update or modify these Terms at any time. Updated Terms become effective upon posting on the Website.