Terms and Conditions

By purchasing any service from Softriver, you enter into a legally binding agreement governed by these Terms of Use. This agreement outlines the rights, responsibilities, and obligations between you (the “Client”) and Softriver (the “Company”). Please read them carefully. Softriver operates under two registered legal entities: Digital design solutions LLC, a limited liability company registered in Delaware, USA, and Softriver FZCO, a company registered in the UAE. By completing your purchase, you confirm that you have read, understood, and accepted these terms.

1. Collaboration & Communication

1.1 - Service Delivery: Softriver strives to deliver the highest quality logo and branding services in a timely manner. Each client works with an account manager as their point of contact and support. A successful partnership relies on timely, honest, and detailed feedback. Approval of deliverables are considered final and no more revisions are allowed after approval.

1.2 - Logo Design Process & Deliverables:
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- All logos are created as original works
- Final delivery includes multiple formats (AI, EPS, SVG, PNG, and JPG)
- Basic brand guidelines including color codes, typography, and spacing requirements
- Full copyright ownership transfer upon final payment- Unlimited usage rights across all mediums

1.3 - Design Originality: We do not use templates, pre-made designs, or stock graphics in our logo creation process. Each design is created specifically for your brand.

1.4 - Support: Due to our low-cost, high-volume nature, we only offer support and communication through our dashboard, live chat, or email - no calls.

1.5 - Client Delays After Signup: Our service delivery begins as soon as you have signed up and completed the questionnaire. If you do not complete the onboarding questionnaire, it does not warrant a refund.

1.6 - Copyright and Ownership: Upon full payment, the client receives:
- Complete ownership of their logo design
- All intellectual property rights
- Right to register trademarks
- Freedom to use the logo for any commercial or non-commercial purpose
- Right to modify the design
Softriver waives all rights to the final logo design once payment has been received in full.

2. Refund Policy

"By signing up, you accept our refund policy. We offer a satisfaction guarantee — if you're not happy with the results, you don’t pay. There are no conditions. We trust our customers to be honest and only request a refund if the service provided did not meet expectations.

3. Softriver Obligations

3.1 - Softriver provides services according to our standard policies and procedures. We reserve the right to reject clients for any reason.

3.2 - Softriver's rules, policies, and operating procedures may change at our discretion. This includes pricing and package inclusions.

4. FEES & PAYMENT

4.1 - Fees for services are payable in full, in advance. A valid credit card must be on file. You authorize Softriver to charge your credit card for the fees listed herein.

4.2 - Initial charges are paid in advance. 

4.4 - Cancellation can be done at any time 

5. INDEMNITY

5.1 - Client indemnifies Softriver and its affiliates from losses, costs, damages, liabilities, and expenses arising from any breach of this Agreement or claims regarding the use of any intellectual property.

6. INTELLECTUAL PROPERTY AND OWNERSHIP

6.1 - Upon completion of the project and receipt of full payment:

• The client receives full ownership rights to the final logo design
• The client may register the logo as a trademark
• The client may use the logo in any medium or format
• The client may modify or adapt the logo as needed
• Softriver retains the right to display the logo in its portfolio unless otherwise agreed

6.2 - Until final payment is received:

• Softriver retains all rights to the designs
• The client may not use any of the proposed designs
• All preliminary designs remain property of Softriver

7. LIMITATION OF LIABILITY

7.1 - Softriver is not liable for indirect, consequential, incidental, or special damages. Liability is limited to the amount paid for the services.

8. CONFIDENTIALITY AGREEMENT (NDA)

8.1 - By agreeing to these terms, you acknowledge that in the course of our service provision, you may share confidential information with us, including business operations, client details, and proprietary data. We commit to using this information solely for the purpose of delivering our services to you and not for any other purpose.

We will take reasonable steps to ensure this information is kept secure and only shared with employees or subcontractors who need to know this information to provide our services and who are bound by similar confidentiality obligations.

9. CREDIT CARD DISPUTES

9.1 - Charges are presumed accurate unless disputed within 14 days. Disputes halt all credits, refunds, and account work. Negotiation is preferred over disputes. Even if you win a dispute, we retain the right to pursue legal action for the disputed amount plus any associated fees.

10. MISCELLANEOUS

10.1 This Agreement is the entire understanding between parties and can only be amended in writing. Invalid provisions will be severed with minimal impact.

Contact us if you have any questions or need clarification on these terms.