Privacy Policy
Last Updated: February 26, 2026
Softriver LLC (“Softriver”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you interact with our website, services, and communications.
By using softriver.co, you agree to the practices described in this policy.
1. Information We Collect
We collect information you provide directly and automatically:
1.1 Information You Provide
- Name, email, company information, and branding details via the Askform
- Payment information via Stripe or PayPal (processed securely by these providers)
- Feedback, revision requests, and communications
1.2 Information Collected Automatically
- IP address, browser type, device information, and website usage
- Cookies, tracking technologies, and analytics data
1.3 Marketing Information
- Emails or contact details if you opt-in to receive updates, promotions, or newsletters
2. How We Use Your Information
We use your information for the following purposes:
- To deliver our design and branding services
- To communicate regarding orders, revisions, and updates
- To process payments securely and verify transactions
- To improve our website, services, and customer experience
- To send marketing communications if you opt-in
3. Cookies and Tracking
- We use cookies and similar technologies to enhance website functionality, track usage, and gather analytics.
- We may use Google Analytics and marketing pixels (e.g., Facebook Pixel, LinkedIn Insight Tag) to monitor website traffic and campaign performance.
- You can control cookies via your browser settings. Disabling some cookies may affect website functionality.
4. Sharing and Disclosure
We do not sell or rent your personal information. We may share information in limited circumstances:
- With payment processors (Stripe, PayPal) to complete transactions
- With cloud storage providers for storing project files (e.g., Google Drive, Dropbox)
- With legal or regulatory authorities if required by law
- With trusted partners for analytics or marketing, in accordance with this policy
5. Data Retention
- We retain your personal information only as long as necessary to provide services and comply with legal obligations.
- Completed project data is typically retained indefinitely for portfolio, support, and legal purposes.
6. Your Rights
Depending on your location, you may have rights regarding your data, including:
- Access, correction, or deletion of your personal information
- Opting out of marketing emails or communications
- Withdrawing consent for certain data processing activities
To exercise these rights, contact us at joy@softriver.co.
7. Security
- We implement reasonable administrative, technical, and physical measures to protect your information.
- Payments are processed securely through Stripe or PayPal, we do not store your full payment details on our servers.
8. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
Softriver may update this policy at any time. Changes will be posted on the website with an updated Last Updated date. Continued use of our services constitutes acceptance of the updated policy.
10. Contact Us
For questions, concerns, or requests regarding your privacy, contact us at: joy@softriver.co